Help with Halden
Most answers are below. If yours isn't, email us and we'll write back.
Please don't include lab results, medicines or other health details in your email. We don't need them to help, and email isn't the place for them.
Common questions
How do I connect my health record?
Open Settings and, under Connections, tap Epic MyChart. Pick your state, then your health system, and sign in on its page. Your record usually shows up within a minute. If your health system isn't listed, it may not use MyChart yet.
My record connected, but something is missing.
Halden shows what your health system shares through MyChart. Some systems leave out items like notes or older results. Pull down to refresh. If something is still missing after a day, email us the name of your health system.
How do I invite a family member?
Open Settings, then Sharing, then Invite a caregiver. Choose what they can see and send the invite. You can change what they see, pause sharing or remove them at any time. They never see your notes or visit questions.
Halden notices changes. Can I turn that down?
Yes. In Settings, then Notifications, turn Notes from Halden off, or set it to Quiet for at most one note a day. On any note you can also tap Fewer of these.
Which Apple Health data does Halden read?
Only the types you allow, such as blood pressure, glucose, weight, heart rate, sleep and workouts. You can change this any time in the Health app under Sharing, then Apps, then Halden.
How do I cancel Halden Pro?
Subscriptions are handled by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, then Halden. Cancel at least a day before it renews.
How do I delete my account?
Open Settings and, under Privacy & data, tap Delete account. Your data is removed from our servers right away. If you have a subscription, cancel it with Apple too.
Is Halden a medical device?
No. Halden is a wellness app. It doesn't diagnose or treat any condition. Talk to your care team before changing anything about your care. In an emergency, call 911.